Refund policy

Return and Replacement Policy

At our eCommerce store, we aim to ensure you're satisfied with your purchase. Please review our return and replacement policy carefully to understand when you can request a return.

When Can You Request a Return?

You can request a return if:

The product is damaged, broken, or has a manufacturing defect.

What Constitutes Damage?

Damage includes physical imperfections, missing parts, or issues that affect the item’s functionality. If you’re unsure, please contact us for clarification.

Please note that returns are not accepted if:

You simply do not like the product based on personal taste or specifications that are clearly stated in the product listing.

Steps to Return a Product

Check Condition: Ensure the item is in the same condition as received—unworn or unused, with tags attached, and in its original packaging.

Time Frame: You have 7 days from the date you received the item to request a return.

Customer Responsibilities: When preparing your return, please package the item securely to prevent damage during shipping.

Contact Us: To start the return process, please WhatsApp us at http://wa.me/918527600022. If your return is approved, we will arrange for pickup at no cost to you and provide instructions on how to return your item.

Replacement Shipment: Once we receive the returned item, we will send a replacement to your original delivery address.

Timeline for Returns

Once you initiate a return, we aim to complete the process within 5-7 business days after receiving the item back at our facility.

Damages and Issues

Please inspect your order as soon as it arrives. If you find that an item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue.

Exceptions / Non-Returnable Items

Unfortunately, some items cannot be returned, including:

Perishable goods (e.g., food, flowers, plants)

Custom items (e.g., special orders, personalized products)

Personal care items (e.g., beauty products)

Hazardous materials, flammable liquids, or gases

We also cannot accept returns on discounted items or gift cards. If you have questions about a specific item, please reach out to us.

Important Note

Please be aware that we do not offer refunds. Our policy allows for replacements only.

Customer Inquiries

If you're unsure about a product or have any questions before making a purchase, feel free to reach out to us via WhatsApp at http://wa.me/918527600022. We’re here to help!

If you have any questions about returns, please don’t hesitate to contact us. Your satisfaction is our priority!